Virgin Airline Australia – Baggage Services

If you have lost or have identified damaged baggage, please contact our Baggage Services department. Please phone Baggage Services at the arriving port.
Domestic and International Airports

Airport:Adelaide (Australia)
Contact Number:(08) 8238 7514 / +61 8 8238 7514
Contact Hours: 0500-2100  

Airport: Albury (Australia)
Contact Number:(02) 6023 3754 +61 2 6023 3754
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Samoa  (Australia)
Contact Number:+685 23097
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Ayers Rock  (Australia)    
Contact Number:(08) 8956 3419 / +61 8 8956 3419
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Auckland – International (New Zealand)
Contact Number:(09) 256 8359 / +64 9 256 6726
Contact Hours: 3 hrs before & 1 hr after flight departure

Airports: Ballina-Byron Bay (Australia)
Contact Number:(02) 6686 7664 / (02) 6686 8572 / +61 2 6686 7664 / +61 2 6686 8572  
Contact Hours: 1.5 hours before & 30 mins after flight departure  

Airport: Brisbane – Domestic (Australia)
Contact Number:(07) 3114 8150 / +61 7 3114 8150
Contact Hours: 0700-2300  

Airport: Brisbane – International (Australia)
Contact Number:(07) 3115 2775 / +61 7 3115 2775
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Broome (Australia)
Contact Number:(08) 9193 7750 / +61 8 9193 7750
Contact Hours: 2200 Saturday – 0200 Sunday weekly

Airport: Cairns (Australia)
Contact Number:(07) 4034 9383 / +61 7 4034 9383
Contact Hours: 0400 – 1200 & 1930 – 2330  

Airport: Canberra (Australia)
Contact Number:(02) 6230 4559 / +61 2 6230 4559
Contact Hours: 0800 – 1300 & 1400 – 1730  

Airport: Christchurch – International (New Zealand)
Contact Number:(03) 357 3889 / +64 3 357 3889
Contact Hours: 0400 – 0001

Airport: Coffs Coast (Australia)
Contact Number:(02) 6658 0696 / +61 2 6658 0696
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Darwin (Australia)
Contact Number:(08) 8945 3176 / +61 8 8945 3176
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Denpasar (Bali)
Contact Number:361 9351 011 / +62 361 9351 011
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport:Dunedin – International (New Zealand)
Contact Number:(03) 486 2715 / +64 3 486 2715
Contact Hours: 3 hrs before & 1 hr after flight departure

Emerald Airport    Australia
Contact Number: (07) 4987 7317    
Contact Hours:-
0630-0900(Mon-Fri)
1045-1545(Mon-Fri)
1700-1900(Mon-Fri)
0945-1215(Sat)
1045-1545(Sun)
1700-1900(Sun)

Airport: Gladstone Airport (Australia)
Contact Number:(07) 4978 7874 / +61 7 4978 7874
Contact Hours:-
0600-1400 & 1615-2000 (Mon-Fri)
0845-2345 (Sat)
1200-2000 (Sun)

Airport: Gold Coast – Domestic and International (Australia)
Contact Number:(07) 5599 4047 / +61 7 5599 4047
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Hamilton – International (New Zealand)
Contact Number:(07) 843 0512 / +64 7 843 0512
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Hamilton Island (Australia)
Contact Number:(07) 4946 9631 / (07) 4946 9675 / +61 7 4946 9631 / +61 7 4946 9675
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Hervey Bay (Fraser Coast) (Australia)
Contact Number:(07) 4125 5289 / (07) 4125 4719 / +61 7 4125 5289
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Hobart (Australia)
Contact Number:(03) 6248 4443 / (03) 6248 4442 / +61 3 6248 4443 / +61 3 6248 4442
Contacts: 1.5 hrs before & 30 min after flight departure  

Airport: Honiara (Solomon Islands)
Contact Number: 36077 / +677 36077
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Karratha (Australia)
Contact Number:(08) 9183 8263 / +61 8 9183 8263
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Launceston (Australia)
Contact Number:(03) 6391 8782 / +61 3 6391 8782
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Mackay (Australia)
Contact Number: (07) 4952 3355 /+61 7 4952 3355
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Melbourne – Domestic (Australia)
Contact Number:(03) 9339 1750 / +61 3 9339 1750
Contact Hours: 0500 – 2330  

Airport: Melbourne – International (Australia)
Contact Number:(03) 9297 1434 / +61 3 9297 1434
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Mildura (Australia)
Contact Number:    (03) 5023 4690 / +61 3 5023 4690
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Nadi (Fiji)
Contact Number: +679 6722 777
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Newcastle (Australia)
Contact Number:(02) 4965 0516 / +61 2 4965 0516
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Newman (Australia)
Contact Number:(08) 9175 0047 / +61 8 9175 0047
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Nuku’alofa (Tonga)
Contact Number: 35422 / +676 35422
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Perth – Domestic (Australia)
Contact Number:(08) 9475 7903 / +61 8 9475 7903
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Perth – International (Australia)
Contact Number:(08) 9475 7929 / +61 8 9475 7929
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Phuket (Thailand)
Contact Number:7635 1219 / +66 7635 1219
Contact Hours: 3 hrs before & 1 hr after flight departure

Airport: Port Hedland (Australia)
Contact Number:(08) 9140 1028 / +61 8 9140 1028
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Port Macquarie (Australia)
Contact Number:(02) 6583 1542 / +61 2 6583 1542
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Port Moresby (Papua New Guinea)
Contact Number: 323 9250 / +675 323 9250
Contact Hours: 3 hrs before & 30 min after flight departure

Airport: Port Vila (Vanuatu)
Contact Number: 25758 / +678 25758
Contact Hours: 3 hrs before & 30 min after flight departure

Airport: Proserpine (Whitsunday Coast) Australia
Contact Number: (07) 4945 5769 / +61 7 4945 5769
Contact Hours: 1.5 hrs before & 30 min after flight departure

Airport: Queenstown – International (New Zealand)
Contact Number:(03) 441 4161 / +64 3 441 4161
Contact Hours: 3 hrs before & 30 min after flight departure

Airport: Rarotonga (Cook Islands)
Contact Number:20845 / +382 20845
Contact Hours: 3 hrs before & 30 min after flight departure

Airport: Rockhampton (Australia)
Contact Number:(07) 4922 1085 / +61 7 4922 1085
Contact Hours: 1.5 hrs before & 30 min after flight departure  

Airport: Sunshine Coast (Australia)
Contact Number:(07) 5450 7485 /+61 7 5450 7485
Contact Hours: 0900 – 1200 & 1445 – 1745 Sun

Airport: Sydney – Domestic (Australia)
Contact Number:(02) 9352 7650 / (02) 9352 7651 / +61 2 9352 7650 / +61 2 9352 7651
Contact Hours: 0730 – 2230  

Airport: Sydney – International (Australia)
Contact Number:(02) 9667 9996 / +61 2 9667 9996
Contact Hours: 3 hrs before & 30 min after flight departure

Airport: Townsville (Australia)
Contact Number:(07) 4775 7035 / +61 7 4775 7035
Contact Hours: 0430 – 0730 (Mon – Fri)
0530 – 0830 (Sat)
0730 – 1030 (Sun)
1430 – 1730 (Daily)
1930 – 2130 (Daily)  

Airport: Wellington – International (New Zealand)
Contact Number:(04) 380 6700 / +64 4 380 6700
Contact Hours: 3 hrs before & 30 min after flight departure